CUBA NEWS
March 8, 2003

FROM CUBA
Customer service practically nonexistent for Cubans

HAVANA, Cuba, March (www.cubanet.org) - A typical cafeteria run by the government gastronomic chain sports peeling paint on the walls, dirty floors and tables, and few offerings of dubious quality.

One such establishment recently listed a pork sandwich on the hand-written board: one and a half ounces of pork in a quota bun, for five pesos, or the daily wage of many Cubans.

At 11:00 a.m. there was a 15-pound chunk of pork on the counter for the clerk to slice the meat for the sandwich.

A would-be customer decided he wanted a sandwich and informed the clerk, who simply snapped back: "I can't sell you anything because I don't have bread."

The customer, surprisingly, pulled a bun from the bag he carried and handed it over the counter, telling the clerk: "If you don't have bread, take this one from the quota and I'll pay the price of the sandwich anyway."

At this point the clerk just turned away from the customer, saying he couldn't sell him the sandwich because it wasn't convenient, and started a conversation with other employees.

The customer shrugged as if he'd seen it all before and left as hungry as he'd come in.


Versión original en español

 

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